All orders are processed within 3 working days after receiving your order confirmation email. You will receive another email notification when your order has shipped. After product has been shipped, you will receive your items in 3-5 working days.
There may be potential delays due to a high volume of orders or postal service problems that are within our control.
Goods will be sent only to the address provided by you in the ‘Delivery Address’ section at the “Check Out” page. You are not allowed to change the delivery address once the order is confirmed. Any inaccuracies and/or discrepancies in the delivery address may result in your order being cancelled.
We shall reserve our rights to cancel your order if we are unable to deliver your order to your location. All money paid will be refunded to you if we are unable to deliver the items to you.
We shall not be responsible and/or liable for any late delivery or cancelled delivery.
Domestic Shipping Rates
We offer shipping flat rate at RM10 to West Malaysia and RM15 to East Malaysia. However, free shipping may apply for some product during promotion. Price may varies from time to time.
International Shipping
International Shipping rates may be vary from time to time. The Shipping rate will be depending on your order date, day and time.
Delivery Status Checking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 3 working days for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at 011 5115 8180, or email us at [email protected] with your name and order number, and we will look into it for you
Risk of Goods
All risk in the goods shall pass to you upon delivery of the goods. Risk of damage to or loss of the goods shall pass to you at the time of delivery or if you wrongfully fail to take delivery of the goods, at the time when we have tendered delivery of the goods.
At the time of delivery of goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such goods.
We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such goods or premises for:
- i. – your failure to provide adequate access or arrangements for the delivery;
- ii. – your request to complete the delivery procedure in your absence by leaving the goods at your doorsteps, lobby, guardhouse or designated recipient; and
- iii. – your request to deliver the goods to the delivery address.
Your goods will be delivered to the delivery address provided by you at the “Check Out” page of our Platform. We always reserve the rights to deliver your order to the main entrance of your delivery address only (such as the lobby of your apartment or condominium).
Non-Liability
We will take all reasonable care, in our best endeavour, to keep the details of your order and payment secure. In the absence of negligence on our part, we shall not be held liable for any losses you may suffer if a third party unauthorizedly accesses any data you provide when accessing or placing an order on the Platform. ##
We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses arising out of the events stated in Clause ##
At the time of delivery of goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such goods.
We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such goods or premises for:
- i. – your failure to provide adequate access or arrangements for the delivery;
- ii. – your request to complete the delivery procedure in your absence by leaving the goods at your doorsteps, lobby, guardhouse or designated recipient; and
- iii. – your request to deliver the goods to the delivery address.
Your goods will be delivered to the delivery address provided by you at the “Check Out” page of our Platform. We always reserve the rights to deliver your order to the main entrance of your delivery address only (such as the lobby of your apartment or condominium).
